Front Office, 2nd Edition / P. Abbott

Public ISBD Titre : Front Office, 2nd Edition Type de document : texte imprimé Auteurs : P. Abbott ; S. Lewry ; Safari Mention d'édition : 2nd edition Importance : 211 p. Langues : Anglais (eng) Catégories : 6 Politique, droit et économie Index. décimale : 658 Gestion des entreprises privées et publiques Résumé : Designed for all students of hospitality and tourism management, the second edition of this best selling text gives a modern approach to front office operations and management using realistic scenarios set in the hotel environment Key features of this essential text: · user-friendly style of writing and accessible page layout enables students to use it as a reference book as well as a textbook · updated in the light of recent developments such as global distribution systems and the internet · greater focus on increasing yield and expansion of vital management aspects such as staffing and equipment · additional extended, practical exercise material. Front Office reflects the importance of different features of the receptionist's work and is divided into four main sections: · Procedural aspects · Dealing with people · Increasing yield · Management aspects Front Office is ideal for GNVQ/ BTEC students, those taking the professional exams of the HCIMA, and for undergraduates and postgraduates studying hospitality and tourism management and all relevant executive courses. Front Office, 2nd Edition [texte imprimé] / P. Abbott ; S. Lewry ; Safari  . -  2nd edition . - [s.d.] . - 211 p. Langues : Anglais (eng) Catégories : 6 Politique, droit et économie Index. décimale : 658 Gestion des entreprises privées et publiques Résumé : Designed for all students of hospitality and tourism management, the second edition of this best selling text gives a modern approach to front office operations and management using realistic scenarios set in the hotel environment Key features of this essential text: · user-friendly style of writing and accessible page layout enables students to use it as a reference book as well as a textbook · updated in the light of recent developments such as global distribution systems and the internet · greater focus on increasing yield and expansion of vital management aspects such as staffing and equipment · additional extended, practical exercise material. Front Office reflects the importance of different features of the receptionist's work and is divided into four main sections: · Procedural aspects · Dealing with people · Increasing yield · Management aspects Front Office is ideal for GNVQ/ BTEC students, those taking the professional exams of the HCIMA, and for undergraduates and postgraduates studying hospitality and tourism management and all relevant executive courses.

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